Right of Withdrawal & Cancellation Policy

Important: cut-to-order goods

AnBella Designs (ANTEX GmbH & Co KG) sells deadstock fabrics, laces and trims that are cut to length to order specifically for each customer. Under § 18 para 1 no 3 of the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), consumers have no statutory right of withdrawal for goods that are made to the consumer’s specifications or are clearly cut or tailored to individual requirements.

This means that fabrics, laces and trims cut to a length you specify cannot be returned, cancelled or exchanged once your order has been placed, unless the goods are defective. Your statutory warranty rights for faulty goods (Gewährleistung) remain fully unaffected.

Where a right of withdrawal does apply

For any products that are not cut to order — i.e. standard items supplied in fixed, pre-packaged units — you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you (or a third party named by you, other than the carrier) take physical possession of the goods (or the last item, where several items in one order are delivered separately).

To exercise the right of withdrawal, you must inform us —

ANTEX GmbH & Co KG
Giesingerstraße 8c, 6844 Altach, Austria
Phone: +43 5576 72509
Email: sales@anbelladesigns.com

— of your decision to withdraw by a clear statement (e.g. a letter sent by post, or an email). You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

We will make the reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send the goods before the 14-day period has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from a contract to which the right of withdrawal applies.)

To: ANTEX GmbH & Co KG, Giesingerstraße 8c, 6844 Altach, Austria — sales@anbelladesigns.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.